Luxorville Terms and Conditions

Welcome to Luxorville! We’re glad you’re here. Before you start exploring our products, please read our Terms and Conditions carefully. By using our website and making a purchase, you agree to comply with the following.

1. Our Business Model: Dropshipping

At Luxorville, we operate under a dropshipping model. This means that we do not maintain a physical inventory of the products we offer. When you make a purchase, we acquire the product directly from our suppliers (factories or distributors) and they ship it directly to your address. This model allows us to offer you a wide variety of products at competitive prices.

2. Pricing Policy and Profit Margins

Our commitment is to offer you the lowest possible prices while maintaining a sustainable business model. Our profit margins are as follows:

  • Products from $0 to $100: We obtain a margin of **30%** or less on the product’s acquisition price.
  • Products from $101 to $1000: We obtain a margin of **20%** or lesson the product’s acquisition price.
  • Products above $1000: We obtain a margin of **15%** or less on the product’s acquisition price.

3. Price Adjustments by the Supplier

It’s important for you to know that product prices may be subject to **slight variations** by our suppliers. If a product’s acquisition price increases in such a way that the price offered by Luxorville does not cover our cost, you will be notified. In these cases:

  • Full Refund: If the acquisition cost exceeds the price you paid, you will receive a **full refund** of the amount paid.
  • Minor Price Adjustments: If the acquisition price increases, but does not exceed **5%** of the product’s original price, we may request a price adjustment from you to cover this difference. You will be notified of this situation and will have the option to accept the adjustment or request a full refund.
  • Major Price Adjustments: If the price increase by the supplier is greater than **5%**, an **automatic refund** of the amount paid will be processed. We apologize for any inconvenience this may cause.

If the product’s acquisition price decreases, you will be notified, and in some cases, you may receive a partial refund for the difference.

4. Shipping and Costs

Currently, **shipping costs are covered by the factories** or suppliers. However, in exceptional situations, an adjustment in shipping costs might be required. If this occurs, you will be notified before your order is processed.

5. Returns and Refunds Policy

At Luxorville, we strive for your satisfaction. However, given our business model, returns are subject to specific conditions.

5.1 Circumstances under which returns are accepted:

Returns or exchanges will be accepted under the following conditions:

  • Product exceeded delivery time: If the product significantly exceeds the estimated delivery time and you are no longer willing to wait, you can request a full refund.
  • Product different from what was ordered: If you receive an item that does not match your order (e.g., different color, size, model), an exchange for the correct product will apply.
  • Product arrived broken or defective: If the product arrives damaged or has manufacturing defects, an exchange for an item in perfect condition will apply.

5.2 Circumstances under which returns are NOT accepted:

Returns will NOT be accepted in the following situations:

  • Product damaged by the customer: Returns will not be accepted if the product shows damage caused by customer use or handling. For your protection and ours, we recommend **recording an unboxing video** of your product upon receipt. This video will serve as proof in case the product arrives damaged or defective.
  • Unforeseen tariffs or customs duties: If the transportation service or customs in your country (El Salvador) charges tariffs, taxes, or additional fees not included in the original product price, these will not be refundable in cash. However, we commit to **reimbursing the value of such tariffs in the form of unique coupons** for your future purchases at Luxorville. To manage this reimbursement, please send photographs or screenshots of your tariff payment receipts.
  • Cancellation of a dispatched order: If you cancel your order **more than 24 hours after placing it** and it has already been dispatched by the supplier, the refund will be processed only after you have received the product and returned it via courier to the address we will provide. Return shipping costs will be at your expense in this case.

6. Privacy Statement and Data Handling

At Luxorville.com, we highly value your privacy and are committed to protecting your personal information. This section summarizes our privacy principles; for a complete understanding, we invite you to review our **full Privacy Policy.

6.1 Our Commitment to Your Privacy

Luxorville.com will never sell, rent, or voluntarily grant access to the personal information you directly provide to us. This includes, but is not limited to, your residential address, email address, phone number, or any other personal information you share with us within Luxorville.com.

6.2 Information We Collect

We collect information you directly provide to us when using our services, such as when you register, complete forms, or communicate with us. This information may include your name, email address, phone number, residential address (if applicable), and any other information you choose to share.

6.3 Collaboration with Legal Authorities

In the event of a legitimate request from authorities for purposes of monitoring, investigation, or similar, Luxorville.com will cooperate, provided the information is used under the confidentiality and safeguarding of said authorities, and there is a verified judicial order. We are committed to protecting the privacy of our users and will only disclose information in compliance with applicable legal requirements.

6.4 Tracking Services and Personalized Advertising

Luxorville.com uses and shares information related to your Browse. Some third-party services may access your Browse history solely for the purpose of showing you advertisements or tracking your activity to provide you with advertising based on your tastes, relevance, and user interests. This information is primarily managed by **Facebook (Meta Platforms, Inc.), Google Analytics, and Google site indexing services.**

The data obtained by advertising trackers and social media services are managed by these third-party services, which have their own privacy policies, terms, and conditions. We recommend reviewing the privacy policies of these third parties to understand how they handle your information.

6.5 Control of Your Information and Tracking Preferences

You have control over your information and how tracking services are used:

  • Cookie Blocking: You can use third-party software to block or deny cookie services when the corresponding banner prompts you to do so when visiting our site.
  • Data Deletion Request: In any case, you can request the deletion of some or all of your data or information provided within Luxorville.com through our contact form.

6.6 Payment Processing

Currently, we only use the PayPal (PayPal Holdings, Inc.) payment gateway. Through PayPal, you can process payments using Google Pay (G-Pay), Apple Pay, and most credit and debit cards, including Visa, Mastercard, American Express, among others.

Luxorville.com never has access to your payment information, as it is processed under the high data protection standards of PayPal (PayPal Holdings, Inc.). We suggest you visit paypal.com and review their terms and conditions, in addition to their privacy policies.

Luxorville.com reiterates that it will **never, under any circumstances, request data, photographs, card numbers, security PINs, CCVs, or any other information that could compromise your payment details.** In some exclusive cases, the support team might, at most, confirm your card solely with the last four digits of your card, in order to verify its origin in case of a refund, payment reintegration, or any other management. But never, under any circumstances, will you be asked for access to your information, remote access to your devices, or links outside the luxorville.com domain.

6.7 Limitation of Obligations for User Misuse

Luxorville.com disclaims any misuse or improper use of your information by the user, even after this declaration of information use has been made. For your security, we strongly recommend:

  • Never give third parties access to your devices.
  • Never enter payment information using public Wi-Fi networks.
  • Never enter your data on third-party devices.
  • Avoid using uncertified VPNs or third-party services.

Access to your Luxorville.com account may be limited or withdrawn if these mandates and recommendations to the user are not met.

6.8 Protection of Your Information

We implement robust security measures to protect the information you directly provide to us against unauthorized access, alteration, disclosure, or destruction. We employ technologies and procedures that aim to safeguard the confidentiality and integrity of your data.

7. Luxorville’s Commitment

We are a young company and are constantly growing. Although our team is small, we strive to provide you with **100% human and personalized attention**. Your satisfaction is our priority.

8. Changes to These Terms and Conditions and Privacy Policy

We may update our Terms and Conditions and our Privacy Policy from time to time. We will notify you of any changes by posting the new version on this page. We recommend reviewing this page periodically to stay informed of any modifications.

9. Contact Us

If you have any questions or concerns about our Terms and Conditions, our Privacy Policy, or wish to request the deletion of your data, please do not hesitate to contact us via our online form:

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